How to Handle Conflict & Manage Anger : Action Guide by Denis Waitley – Based Upon a Program Developed by National Seminars Featuring (PDF)
Conflict and anger have several myths surrounding them, myths that can upset our thinking, cloud our judgment and lead us toward inappropriate responses to situations in our lives.
Below are five myths about conflict and anger, followed by what the truth really is.
Myth #1—The presence of conflict is the sign of a poor manager.
Truth—Since conflict happens all the time, everywhere, it can’t be blamed on a manager; what is a manager’s responsibility, however, is what he or she does with conflict once it arises.
Myth #2—Conflict is a sign of low concern for the organization.
Truth—People generally defend and fight for what deeply concerns them; why else would they be upset?
Myth #3—Anger is negative and destructive.
Truth—Anger can be negative and destructive but it does not have to be; like conflict, it often stems from deep concern and a desire to be constructive.
Myth #4—Conflict, if left alone, will take care of itself.
Truth—Conflict can escalate as easy as it can dissipate; without proper attention, it can take on a life of its own.
Myth #5—Conflict must be resolved immediately.
Truth—A quick resolution isn’t always possible or desirable; if you take the time to define the conflict carefully, you’ll have a better chance of finding the best solution.
Now you know the truth and the myths about eonflict. You understand that it is a situation full of emotion, a situation that, if the emotion gets out of hand, can frequently escalate.
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